Website Privacy Policy
Effective date:
This policy explains how Raquel Ferns Lefebvre handles information collected through raquelfernslefebvre.com. It applies to this public website and its contact form, not to clinical records or a separate patient portal.
Contacting the practice
The contact form is for general questions and consultation or scheduling requests. Please do not include diagnoses, treatment histories, insurance details, or other sensitive health information. The form and ordinary email are not secure clinical messaging services. Submitting a form does not establish a therapist-client relationship.
This website is not monitored for emergencies. If you are in immediate danger, call 911 or your local emergency number. In the United States, call or text 988 for the Suicide & Crisis Lifeline.
Information collected
- Information you provide: your name, email address, message, consent checkbox response, submission time, and email-delivery status when you submit a valid contact form.
- Technical information: hosting and security services may process your IP address, browser or device information, requested pages, request times, and security events to deliver and protect the website.
- Browser preferences: the website stores your selected text size in your browser so it can remember that accessibility preference.
How information is used
Information is used to respond to inquiries, arrange consultations, keep track of whether notifications were delivered, operate the website, prevent spam and abuse, troubleshoot problems, and meet applicable legal obligations. Contact form submissions are not used to subscribe you to marketing messages.
Storage and service providers
A valid contact submission is saved in the website database and sent as an email notification through Mailgun to the practice's contact inbox. If email delivery fails, the saved inquiry remains available for follow-up. Copies may also exist in email systems and backups.
Cloudflare provides website traffic delivery and security services. The hosting provider, Mailgun, the practice's email provider, and authorized technical administrators may process information as needed to provide their services. Their processing may take place in the United States or other countries, depending on the provider and service configuration.
Information may also be disclosed when required by law or when reasonably necessary to protect rights, safety, or the security of the website. Personal information is not sold or shared for targeted advertising.
Cookies, local storage, and tracking
The website uses a security cookie to help protect forms against forged requests. Administrative sign-in uses session cookies, and a cookie may temporarily carry a form-submission confirmation. The text-size preference uses browser local storage rather than an advertising cookie. Cloudflare may also use cookies or similar technologies for security and service delivery.
The website does not currently use advertising pixels or third-party audience analytics. Security and hosting providers may still generate operational statistics and logs. You can clear cookies and local storage or change browser settings; blocking necessary cookies may prevent forms or sign-in from working.
Retention and security
Inquiries are retained as needed for responding and follow-up, ongoing services where applicable, security, and legal or professional recordkeeping obligations. There is no single fixed retention period for all website information. Deleting a website inquiry does not automatically remove email copies or backups; those copies are subject to separate retention and backup cycles.
The website uses HTTPS and access controls to help protect information. No internet transmission, email service, or storage system can be guaranteed completely secure. Please limit what you send through the contact form.
Your choices and privacy requests
You may choose not to submit the contact form. To ask about information you provided, request a correction or deletion, or raise a privacy concern, email [email protected]. Please do not include sensitive health information in the request. Identity verification may be needed, and legal or professional obligations may limit what can be deleted or disclosed. Applicable privacy rights depend on your location and circumstances.
Children and external links
This website is intended for adults seeking information about services. Children under 13 should not submit personal information through the contact form. A parent or guardian who believes a child has done so may contact the practice to request review and appropriate deletion.
Links to other websites are provided for convenience. Visiting them is subject to their privacy policies; this practice does not control their data handling.
Clinical privacy and policy updates
This website policy is not a HIPAA Notice of Privacy Practices and does not replace clinical consent forms or privacy notices provided separately in connection with care. Contact the practice for information about privacy practices for treatment records.
This policy may be updated when website features or practices change. The effective date above identifies the current version.